Refund policy

For exchange, you can exchange the unworn, unwashed, non-personalised item(s). Please keep your merchandise in original packaging, and exchange can be made once within 14 days (30 days for members) from the date of purchase. Exchanges can only be made in designated stores in Hong Kong, located at Harbour City & Lee Garden.
• True copy of sales memo must be presented when exchanging merchandise.
• Price difference will not be refunded if the price of the exchanged item is lower than the purchased item.
• No refund service is provided.
• No exchange for socks and innerwear and hosiery and discounted items (50% off or above).
• If some items in an order are out of stock, we will cancel and refund those items. Customers may not return other products for this reason. Remaining items are subject to our standard return and exchange policy.

Fung Kids (HK) Ltd. reserves the right for final decision. 

Management reserves the right to amend the above without prior notice.
 
Any customer who abuses Petit Bateau Hong Kong Exchange & Return Policy (including without limitation demonstrating a high incidence of exchange of Merchandise after purchase), or engages in inappropriate behavior (including without limitation abuse of Petit Bateau Hong Kong staff), or illegal activities (including parallel importing or passing off of Product purchased at Petit Bateau Hong Kong by the customer) may suffer the following consequences:
 
• The customer may be blacklisted by Petit Bateau Hong Kong;
• Petit Bateau Hong Kong may not accept future orders from the customer;
• Petit Bateau Hong Kong may decline the customer’s request to return or exchange any Merchandise;
• If the customer is a member, he/she may be disqualified from membership program; or
• If the customer is not a member, he/she may be barred from joining membership program.

The decision as to whether a customer has abused Petit Bateau Hong Kong Returns Policy or engaged in inappropriate behavior remains within Petit Bateau Hong Kong’s sole discretion and its decision shall be final.